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‘I couldn’t pick up my prepaid rental car because Amex wasn’t accepted’

If you hire a car, both in the United Kingdom or in a foreign country, you might be normally requested to supply a bank card for a deposit in case the rest is going unsuitable.

But lately Cathy Adams, 31 from Essex, used to be stuck out when she arrived at Glasgow airport to pick up a prepaid rental car.

Ms Adams used to be in Scotland for a marriage and had together with her an American Express bank card and her debit card.

Ms Adams wasn't allowed to pick up her rental car because the firm wouldn't accept her card

Ms Adams wasn't allowed to pick up her rental car because the firm wouldn't accept her card

Ms Adams wasn’t allowed to pick up her rental car because the company would not settle for her card

After prepaying for the rental with the company Green Motion in the course of the on-line web site Rentalcars.com for £66.54 for 3 days, she used to be then stunned to seek out she wasn’t allowed to pick the car up.

In reality the supplier stated it simplest accredited Visa or Mastercard bank cards and she or he wasn’t in a position to assemble her car.

Ms Adams, a shuttle editor who has lately moved again to the United Kingdom from Hong Kong, stated: ‘I at all times double test main points of each and every go back and forth – even printing out copies of my evidence of cope with as Green Motion had requested for this.

‘Now I simply really feel in point of fact offended and really pissed off for falling for this sort of reasonable value and no longer studying the (terrible!) evaluations on-line first.

‘The individual at the table stated I couldn’t rent the car because I did not have the best bank card – even if that is hidden within the details which I doubt any individual research – and as a substitute I needed to get the bus into Glasgow and do not know how I’ll get to the marriage the following day.’

We spoke to Rentalcars.com and Green Motion to determine if this used to be a typical coverage or if there have been an error with Ms Adams’s case.

There is no mention of the credit card clause in the main booking page at Rentalcars.com

There is no mention of the credit card clause in the main booking page at Rentalcars.com

There isn’t any point out of the bank card clause in the primary reserving web page at Rentalcars.com

After we were given in touch a spokesperson from Rentalcars.com took Ms Adams’s main points and organized a reimbursement for her, and for her to pick up a car later within the day.

They additionally showed that the coverage on no longer accepting American Express bank cards wasn’t one thing all suppliers adopted, but it surely did happen in some circumstances.

In a commentary they stated: ‘At the car rental table, the lead driving force will probably be requested to supply a bank card of their identify to hide the deposit for the rent of the automobile. In nearly each and every case this must be a bank card, no longer a debit card, and in some circumstances American Express playing cards are not accredited.

‘The phrases and stipulations range between other suppliers so it is in point of fact vital to test those ahead of you arrive on the table. If you might be doubtful, please touch the buyer products and services crew.

‘Rental car corporations will simplest settle for bank cards because the deposit cash is ‘blocked’ at the card, moderately than taken out. A debit card does not permit this, as the cash comes immediately from your financial institution commentary in order that’s why you’re going to want a bank card to pay the deposit.

‘It may be very uncommon that car rent corporations settle for debit playing cards, so it is at all times absolute best to take a bank card and test what they’ll settle for upfront.’

A spokesperson from Green Motion commented: ‘We goal to supply truthful and affordable phrases and stipulations for all of our shoppers. In relation to our acceptance of American Express, sadly, because of the top fees raised via this supplier, it makes it prohibitive for us to simply accept this card in our UK places.

‘We paintings diligently to make certain that our phrases and stipulations are transparent and obtainable to all of our shoppers to make certain that they may be able to perceive what is needed on their section to start with the rental. However, we don’t seem to be ready with the intention to touch upon how Rentalcars.com show those all the way through their reserving procedure.

‘We respect the comments from all of our shoppers and can make certain that that is absolutely thought to be in our selections going ahead with our UK community.’ 

Car rental test checklist 

To you’ll want to’re no longer stuck out, you’ll want to convey the next paperwork. 

Driving licence 

The major driving force and every other drivers you might be including will want their complete riding licence. If this is a paper riding licence – and not using a picture card – the car rent corporate will even ask to look your passport as evidence of id.

You might also want to supply additional info on penalty issues or convictions, which are not proven at the picture card or up to date on paper licences anymore.

To do that you’ll get a licence test code from the DVLA which the rent corporate can use to test your riding document, and you’ll print out and take with you.

Proof of cope with

The car rent corporate will ask to look some evidence of your id. This may well be your passport, or evidence of cope with in case you’re hiring for your personal nation. Some car rent corporations ask for 2 separate proofs of cope with, comparable to a software invoice and a financial institution commentary. 

Credit card 

You will want to take a bank card in the primary driving force’s identify. This is because whilst you rent a car the car rent corporate will ask for a deposit to hide the price of any maintenance will have to you injury the car whilst out at the highway.

Rental companies normally take this layer via ‘blocking’ an quantity on a bank card so the cash can’t be spent in different places. It’s uncommon for corporations to simply accept debit playing cards, as cash can’t be ring-fenced in the similar method.


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